Privacy Policy

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

• Personal Information Provided by You. The personal information we collect may include names, email addresses, contact preferences, billing addresses, debit/credit card numbers, contact or authentication data, and user-generated content (answers you submit for marking).
• Sensitive Information. We do not process sensitive information.
• Payment Data. We may collect data necessary to process your payment. All payment data is handled and stored by Stripe (Stripe Privacy Policy).
• Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Google account.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

• Log and Usage Data. Log data may include your IP address, device information, browser type, and information about your activity in the Services.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
• Location Data. We collect location data such as information about your device's imprecise location (based on IP address).

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To feature user-generated content publicly (e.g., answers submitted for marking), unless sharing is disabled.
• To respond to user inquiries and offer support.
• To fulfil and manage your orders and subscriptions.
• To send you marketing and promotional communications (if in accordance with your preferences).

3. What Legal Bases Do We Rely On?

Applicable data protection laws require us to explain the valid legal bases we rely on in order to process your personal information:

• Consent. If you have given us permission to use your personal information for a specific purpose.
• Performance of a Contract. When necessary to fulfil our contractual obligations to you.
• Legitimate Interests. When reasonably necessary to achieve our legitimate business interests (e.g., to improve our Services, analyze usage trends, or support marketing activities).
• Legal Obligations. Where necessary for compliance with our legal obligations.

4. When and With Whom Do We Share Your Information?

• Public Display. Your user-generated content may be visibile to other users (unless disabled in settings).
• Vendors and Service Providers. We share data with third parties that perform services for us (e.g., Stripe for billing, Google for auth, AWS for hosting).
• AI Service Providers. We share input (like text or images submitted for marking) with AI providers like OpenAI, Anthropic and Google Cloud AI to power our core features.

5. Do We Offer Artificial Intelligence-Based Products?

In Short: We offer products, features, or tools powered by artificial intelligence.

As part of our Services, we offer tools powered by AI to provide instant marking and feedback. Your input, output, and personal information will be shared with and processed by our AI Service Providers to enable your use of these features. All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreements with these third parties to ensure high security.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.

7. What Are Your Privacy Rights?

Depending on your location, you may have certain rights under applicable data protection laws. These include the right to request access and obtain a copy of your personal information, request rectification or erasure, restrict processing, and data portability.

To review, update, or delete your personal information, or if you have questions about your privacy rights, please email us at hello@markmaster.ai.